Privacy policy

Last Updated: October 6, 2026

1. Regulation

This policy follows applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) and Iceland’s Act No. 90/2018 on Data Protection and the Processing of Personal Data.

2. Who We Are

Signital is a service provided and operated by Dacoda ehf (Company No. 5401024060), located at Hafnargata 55, 230 Reykjanesbær, Iceland. Dacoda ehf is the controller of your personal data.

3. Supervisory Authority

If you have concerns about your data, you have the right to contact the Icelandic Data Protection Authority (www.personuvernd.is). We encourage you to contact us first at support@signital.com so we can address your issue directly.

4. What Data We Collect

We collect personal data that you provide directly to us when you create an account, subscribe to a plan, or contact our support team:

• Identification Data: Name and email address.
• Financial Data: Billing address and payment information (processed securely via our partners).
• Technical Data: IP address, browser type, and account login activity used for security and service optimization.

5. How We Use Your Data

We use your personal data to:

• Deliver, maintain, and improve the Signital platform.
• Process transactions and manage your subscription cycles.
• Provide technical support and respond to inquiries.
• Ensure the security of our services and prevent fraudulent activity.
• Comply with Icelandic legal and financial reporting obligations.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We share information only with trusted service providers necessary to operate our platform:

• Billing & Subscriptions: We use Recurly to manage our recurring billing.
• Payment Gateway: Payments are processed securely via Braintree (a PayPal service). Your sensitive financial data is handled directly by our PCI-compliant partners; Signital does not store full credit card details on its servers.
• Infrastructure: Our secure servers are located in the Netherlands (EU).
• Customer Support: We use Help Scout PBC to manage support requests, including email to support@signital.com and the help widget in the Signital portal. When you open a support ticket from Signital Assistant, Help Scout receives your name and email address, the subject and message you write, and a note visible only to our support staff containing information needed to handle your request, including your account, plan and role, the page you were on, the screens you were looking at, and the assistant conversation. Help Scout hosts its service in the United States. International transfers are covered by the safeguards described in Help Scout’s Data Processing Addendum, including the EU Standard Contractual Clauses and, where applicable, the EU-U.S. Data Privacy Framework.
• AI Assistant: We use Anthropic PBC (the Claude API) to power Signital Assistant, the AI assistant in the Signital portal. It generates answers to questions signed-in users ask and prepares changes that the user then confirms. For this purpose, Anthropic receives the question, the conversation so far, the user’s role and plan, the account’s time zone and the portal page they are on, account data the assistant looks up to answer questions (such as screen names and status, channel, playlist and media names, and locations), and public help-center articles. We do not send your name or email address to Anthropic, but anything you type into a question is sent as written. Anthropic stores this data in the United States and may process requests in the United States, Europe, Asia and Australia. International transfers are covered by the EU Standard Contractual Clauses in Anthropic’s Data Processing Addendum, which is incorporated into its Commercial Terms of Service. Anthropic automatically deletes API inputs and outputs within 30 days, unless it needs to retain them longer to enforce its Usage Policy or comply with the law. Anthropic does not use them to train its models. Under Anthropic’s terms that could only happen if we sent feedback to Anthropic or opted in to training, and we do neither. We store Signital Assistant conversations in our own database and delete them after 90 days without activity.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. To comply with Icelandic tax and accounting laws, we typically store transaction records for seven years.

8. Your Rights

Under the GDPR, you have the right to access your data, correct inaccuracies, request deletion, and receive your data in a portable format. You may withdraw your consent for data processing at any time.

9. Contact Us

Dacoda ehf / Signital Hafnargata 55, 230 Reykjanesbær, Iceland

Email: support@signital.com