September 4, 2026
Signital blog
4 min read
A screen network fails quietly. Nobody phones to say the lobby display went dark at 06:40; you find out when a visitor mentions it at lunch. The Signital portal is built to reverse that, so you learn about a problem from the Dashboard before anyone in the building does. Here is the routine we recommend, and the tools behind it.
Online means the player has checked in within the last couple of minutes, about 100 seconds. Offline means it was connected before and has stopped checking in. Not connected means nothing has ever connected to this display; it is being set up, not failing. The same rule decides the pill on the Displays page, the dot on the live wall and the counts on the Dashboard, so they never disagree.
The uptime ring gives you the share of displays online. Displays that have never connected are excluded, so an install in progress does not drag the figure down. Needs attention lists only displays that were online and then dropped out, each with its location and how long it has been gone. If the card reads Everything is online, you are done.
Click a row to open the display page. Its Device details card shows the resolution, what it is connected with, the player version and operating system, the IP address and the last connection, which is usually enough to tell a power cut from a network change.
Manage device on the display page holds the remote controls. Restart reloads the Signital player and makes it fetch its plan again; it works on every platform for any online display and is the first thing to try when a screen is not updating. Identify flashes an overlay so you can tell which screen is which in a room full of them.
Reboot device restarts the operating system itself. It is on the Business plan and on hardware that supports it: Raspberry Pi, Samsung Tizen and LG webOS. The display goes offline for a minute or two and comes back with a fresh uptime. Each control shows an inline status, from Working to Restarted, or Offline if the display dropped out before the command arrived.
Screen schedule, also under Manage device on the Business plan, turns the display dark outside opening hours. The player shows black and pauses playback but keeps checking in, so the display stays Online and still receives publishes. Set the days and an on and off time; an off time earlier than the on time runs overnight. Times follow the display’s location time zone.
The Display status widget puts the fleet’s health on a screen of its own, for the IT room or the operations wall. Pick the displays to list, grouped by location, or leave it empty to show all of them, and choose a dark or light board. It needs the Business plan and a section that fills the whole display.
Live Overview, from Open live wall in the sidebar, does the same in a browser. Compact mode shows a dot per display so hundreds fit on one page, and each location heading gets an offline count when any are down.
Players cache the media they are playing, so a display with a network fault keeps running its current plan rather than going blank. It shows as Offline in the portal because it cannot check in, and it fetches any publish it missed the moment the connection returns. The 24-hour log on the Business plan shows the Network error row and exactly when playback resumed.
When a panel or stick finally dies, do not create a new display. Open the old one, choose Reconnect under Controls, and type the code the new device shows or scan its QR code. The plan, channel, location and history stay with the display; only the hardware changes. Billing follows the same logic: a display you delete is not billed from then on, and one that stays offline all month is not counted either.
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